User Guide

Fulfillment Customer User Guide

• Fulfillment Customer Order Process
• Fulfillment Customer Inbound Process

Prepaid Label

• Create and Cancel Return Label
• SAGAWA Japan Shipping Instructions for Buyer
• Contact customer service to create a prepaid label
• Create Prepaid Label Online

Return Process

• Operation and Checking of Resend & Recall
• Recall
• On Hold
• Return Inventory

Shopify Returns

• How to Set Up Stripe for Collecting Return Shipping Fees from Buyers
• Custom Domain Setup
• 🛠️ How to Manage Shipping Service in Shopify
• 🚀 Connect Returns Page to Shopify Store
• 🛠️ Define Your Return Window
• 🛠️ Editing Return Reasons

See all 11 articles

Data Export/Search Transaction & Top up (Refill)

• System Balance Check and Top-up Guide
• 📈 Export Data

FBA Operation

• FBA -Restock
• FBA - Others
• FBA Relabel & Resend
• FBA - Recall to Hong Kong
• How the FBA Restock operation
• Create FBA Removal Order

Buyer Return Portal

• How to Create a Promotion Code That Discounts Shipping Cost in Return Helper
• How to Split Return Shipping Cost in Return Helper
• ✨ Customize Your Branded Buyer Return Portal
• Buyer Portal：Return Instructions for Your Customers

Overseas Returns Warehouse Information

• Global Warehouses Information

Return Item look up

• Claim my return
• Return Request Detail Page
• Return Arrival Inquiry

eBay Returns

• Connect to eBay Account
• Create Prepaid Label Online