✨ Managing Email Notifications

Customer Notifications

Scroll down to the Customer Emails section to configure customer notifications. There are 5 automated emails sent to your customers which can be switched on or off according to your preference:

1. Return Request Received 
   This email is sent upon submission of the return request.
2. Return Approved
   This email will be sent immediately upon approval of the return request.
3. Return Rejected
   This email will be sent immediately upon rejection of the return request.
4. Return Error
   This email is sent when a return request encounters an error.
5. Resubmit Require
   This email is sent when the seller requires the consumer to amend information in the return request (e.g., return photos, reasons for return, shipping options).
6. Return Received
   This email is sent when the return items are marked as received by the warehouse.

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