Scroll down to the Customer Emails section to configure customer notifications. There are 5 automated emails sent to your customers which can be switched on or off according to your preference:
- Return Request Received
This email is sent upon submission of the return request.
- Return Approved
This email will be sent immediately upon approval of the return request.
- Return Rejected
This email will be sent immediately upon rejection of the return request.
- Return Error
This email is sent when a return request encounters an error.
- Resubmit Require
This email is sent when the seller requires the consumer to amend information in the return request (e.g., return photos, reasons for return, shipping options).
- Return Received
This email is sent when the return items are marked as received by the warehouse.