Return Helper

1. When can I find the return record in the system? Returned parcels are uploaded onto the Return Helper portal within 1-2 business days. In rare situations, it might take longer, especially in Sep...

1.If you want to connect to the other platforms, you can click "Account Management Platform" 2.Select ”Platform order authorization guide“Then you can see all platform authorization instructions

⭐The cut-off time is HK Time 4:00 pm Monday to Friday ⭐Orders that have been processed after the order cut-off cannot be cancelled Orders created on the same day from Monday to Friday you can see t...

1.After all products are created, you can create ASN 2.Select the Destination warehouse 3.Select SKU>input Quantity and Box Number>Add 4.Submit and Audit 5.After successful creation, you can s...

1.When you receive the email notification 2.You can check the FNSKU and quantity on the "FBA Shipment Record" page. ⭐Products returned by Amazon will be labeled with the SKU number LPN, which is ...

This section describes how to set up a Stripe account and receive shipping fees from returns. By creating and connecting your Stripe account, you can accept shipping fees from buyers who create the...

1. Order Management[Function Overview] Create new orders and manage orders 1.1 Create a single order[Function Entry]: Order Management - Create a single order>Select warehouse>Select product>fill i...

1.1 Product Management 1.2 Single product creation[Function Overview] Create product information in the system.[Function Portal]: Product Management - Create Product > Select Product Category>Fill ...

If you use our return label or it is lost or damaged when resend, you can notify CS team to open case for you. If the logistics confirms that compensation can be made, the claim period is usually 1...

To use your own domain as the Return Helper Shopify return page, follow these steps: IMPORTANT: You should back up your DNS settings before making below changes.   Navigate to Custom Domain Setting...