Return Helper

This section describes how to set up a Stripe account and receive shipping fees from returns. By creating and connecting your Stripe account, you can accept shipping fees from buyers who create the...

1. Order Management[Function Overview] Create new orders and manage orders 1.1 Create a single order[Function Entry]: Order Management - Create a single order 【Operation Instructions】:1) In the wa...

1.1 Product Management 1.2 Single product creation[Function Overview] Create product information in the system.[Function Portal]: Product Management - Create Product To create a single product:1) F...

To use your own domain as the Return Helper Shopify return page, follow these steps:   Navigate to Custom Domain Settings: Go to “Shopify Return” > “Shopify Customization” > Select your shop > Cust...

    On the Shopify Return > Shopify Service Management page of your RH Portal, you can toggle the return shipping service displayed to customers when they initiate a return request.  

You can define your return window on the Shopify Customization > Eligibility Rules page of your RH Portal. This return eligibility window is the number of days from the date of order fulfillment* f...

On the Shopify Customization > Returns Policy page of your RH Portal, you can customize the list of return reasons displayed to customers when they initiate a return request.   You can also make i...

  Customer Notifications Scroll down to the Customer Emails section to configure customer notifications. There are 5 automated emails sent to your customers which can be switched on or off accordin...

Customising sender and sender email address The notifications that are sent to your customers will have a sender name and a sender email address that looks like this:   To change the sender and se...

To build a long-lasting relationship with your customers, you must consider interacting with them in their native language. With Return Helper, you can send multilingual email notifications to supp...